E-commerce is an electronic trading that facilitates millions of multi-national and medium level enterprises around the world to sell their products and services online. Integrated payment gateway solutions are creating a revolution and assisting business corporations to add revenue to their bottom line. The online payment system diversified into different facets including credit cards e-checks and click to pay online payments.
The expansion on E-commerce websites demands good online payment gateways. If you are unable to provide your website visitors easy, secured and quick checkouts on your website then it is highly unlikely for them to re-visit your website or use your services. Whether you are into B2B, B2C or C2C the requirement of efficient E-commerce payment system cannot be ignored.
Look beyond apparent online payment services with Contest Payments
When it comes to global online payment gateway for tech support & e-commerce transactions then experienced names are trusted most and Contest payments is one of those names. They offer their high-end quality services in India and USA and specialize in high risk payment gateway solution and offshore merchant accounts.
A quick snippet on Contest Payments services
E commerce Transactions
Payment Gateway in US
Off shore merchant accounts
How to get the right Ecommerce solution for your business?
Millions of options apparently lead to a scenario of ambiguity and when it is about deciding the best Ecommerce payment gateway solutions for your business then it is a bit hard. However, a good planning and effective implementation can help you to get on finest payment gateways in India.
Explore more… what people are looking for in online payment gateway
The advent of E-commerce payment solution has a major edge over the conventional payment methods as it is faster, cheaper and offers greater convenience compared to old business transaction systems. It is imperative for businesses to know what people are looking for when they use E-commerce payment system.
Follow the statistics
In one of the Billing Household Survey it was found that people are looking for better ways to make their bill payments online. Another remarkable discovery made through this survey was that more than 50% businesses get paid faster when they accept online payments.
BPO’s are taking profitable leap by implementing payment gateway for technical support
BPO, one of the fastest growing industries throughout the world and India is one country that is known for contributing maximum to its success. There are inbound, outbound, bureaucratic and dedicated services offered by BPOs these days. However, when it comes to E-commerce then selecting unsurpassed payment gateway for BPO is mandatory.
Contest Payments provides global payment gateway for tech support in India that helped innumerable BPOs to manage their online transactions at its best. Apply for online payment process across the world as we are always here to assist. You can reach us at firstname.lastname@example.org for enquiries on international payment gateway in India for tech support process, E-commerce payment solution and payment gateway in US.
The sky is truly a limit as the evolution of technology and security has enhanced the electronic invoice industry. By considering the best payment gateway for technical support in USA and India you can give your clientele an entirely new experience in online payment solutions.
It is surprising to note how much Technical support Business has boomed in India in the past few years. Many aspiring Entrepreneurs have made it Big in this Industry putting in their heart and soul to make sales. Sadly, there are many who failed and crumbled under the pressure of making ends meet. Technical support Industry suffered a huge blow when recently due to the many Fraud cases registered pertaining to pre-payments and companies promising subscription plans but failing to provide them. Thus leading to many Payment Gateways in india shutting down due to the High Charge Backs occurred.
So how do we Assure Pay-outs in this High Risk business??
- Banks and Processors do not want to bear the High risk and thus implemented Rolling Reserve as a key feature in the transactions. The Rolling reserve is usually a certain percentage (usually between 10-20%) deducted from every transaction. It is kept as a Security Deposit by the Banks/Processor so as to fight any Transaction disputes occurred by the Merchant.
The Time period is usually 6 months for keeping the reserve. The Rolling Reserve starts to come with your pay-outs after 6 months. After which the processor reviews the merchants processing and depending on the report either lowers the Rolling Reserve or Removes it completely.
- There are also features employed by Payment Gateway processor’s such as Address Verification System (AVS), in which, in-case of a charge back the IP address of the customer is verified.
- Virtual Signature, the customer digitally signs the CC authorization form and confirms the transaction.
- Voice Recording System, where the complete Dialogue between Customer and Merchant is recorded for Verification of forced transaction.
If all the above features are implemented then why should a merchant not receive its payments?
Contest Payments works with various processors providing assured payments to its merchants due to the many Risk management embedded systems. Our processors assure it’s merchants of its payout if the Merchant is willing to do a Clean and legit Business and help bring this Industry to Low Risk category.
The Tech Support Industry has become an emerging market to make a good income these days. The simple Business Idea to provide Tech support has become flawed by all those who look to con and conduct fraudulent business.
It has never been more crucial for the customer and the merchant to make well informed decisions so as to re-establish the trust that is lost. Keeping that in mind here are a few things for each the customer and the merchant to implement to ensure the same.
As a customer when we approach a Tech support site we see the various plans of support they offer. Ideally they would differ in either being incidental i.e. one time support or it will be a yearly plan. A key marketing strategy generally employed by the merchant is that they make the yearly support more lucrative than the incident based support by making the customer believe that even though they are paying a little more they would be getting support for a much longer period of time.
In case the Tech support provider is someone you’ve used before, trust and are satisfied with their service should you think of implementing in yearly support plans. If your trying the site for the first time, I urge you not to be duped by this marketing strategy and always opt for incidental based support .
Merchants too stand to benefit immensely from incidental support plans. As a merchant of this industry, the term Charge Back is every merchants foe. Crossing Charge Back shuts the merchants account for gateway on his site and the bank refuses to release payouts.
A Charge Back applied by the customer for one time support can be fought for six months from the day of issue of the service ,hence a yearly plan could be fought for as long as one year six months. This can be quite a nuisance for the bank providing the gateway. In most cases even if the bank agrees to support the gateway for the merchants yearly support plans they will not be able to guarantee payouts as the bank plans for charge backs and tries to cover its risks. So for yearly plans they have to plan longer for charge backs and hence will take even longer to release payouts. It is why the Tech support business is high risk, it is therefore in the merchant’s best interest as well to provide incidental based support.
Understand how you can be sure to receive your payouts from the gateway processor in the next blog.
The National Board Of Economic Research published a paper in 2012 by Roger Bate, Ginger Zhe Jin and Aparna Mathur which did extensive research on the demand and safety of Online Pharmacy today. The paper provided a very interesting insight. A survey conducted showed among the 2,522 respondents who have purchased prescription medication and are concerned about the price of US pharmaceuticals, results show that 61.54% purchase drugs online and mostly from foreign websites, citing cost saving as the leading reason. Conditional on shopping online, 41.11% check with a credentialing agency.
The price of online pharmacies for brand name drugs is very similar to that of discount card programs, both approximately 12.5% lower than your average neighborhood chemist .Internationally, it was found that Canadian prices for the 100 top-selling brand-name drugs were on average 43% below US prices for the same drugs.
Arguably, the biggest concern of online purchase is safety. Not only can rogue websites peddle fake medication without requiring a prescription, they may also steal consumer information for identity theft.
Both US governments and private certification agencies attempt to address the safety concern but the two approaches are not fully consistent. On the public side, any online pharmacy operating within the US must comply with federal and state regulations, and any personal importation of prescription drugs is technically illegal. However, small amount of importation (no more than 90 day supply for personal use) is rarely enforced. Rather, the Food and Drug Administration (FDA) publicizes anecdotes of unsafe pharmaceuticals on the Internet and warns consumers against rogue websites (which could be domestic or foreign).
FDA also advises consumers to avoid any foreign website and only make online purchase from the US websites certified by the National Association of Boards of Pharmacy (NABP).
Interestingly, NABP is not the only organization that certifies drug-selling websites. As I mentioned in a previous blog, at least three other agencies (all private) compete in certification and they differ in certification standard, coverage, business model, and even final certification outcomes.
As a customer we must ask these fundamental questions.
- How do websites vary in price and safety by certification status?
- Do NABP-certified websites enjoy higher price because they are endorsed by the FDA guidelines?
- How dangerous are nonNABP-certified websites, even if they are certified by another certification agency?
The answer to this can be found in the previous blog titled ONLINE PHARAMACY: A GAINFUL OPTION THANKS TO CERTIFICATION AGENCIES.
As a Merchant whose starting his business it’s important to be fully aware of the choices he has to make. Payment processing is an essential aspect of any E-commerce business these days.
These days merchants are getting lured into various payment processing deals which seem lucrative for their low TDR and Low setup fee. Initially things are great the merchant runs transactions, receives his payouts then one day his payouts just stop he’s given no valid justification for the shutting down of his account and all his pending payouts frozen.
At this point for a merchant this can be confusing and evoking, as he/she probably may have conducted valid transactions.
This happens because the merchant were probably unaware and were boarded on a shared account. These accounts are approved for a single merchant only. But the merchant who now has become the provider of the gateway has done so without receiving approval from the bank.
These shared accounts hold multiple merchants and are instantly shut down when the bank realizes they are so. In certain cases say for example if Ten merchants are boarded on a shared account and even if one exceeds the permissible transaction amount or the charge back ratio not only his account is frozen but so are the other nine merchant accounts as well.
Thus when looking for a gateway always ask for a MANAGED AGGREGATED ACCOUNT, it implies that the account is aggregated with bank approval which is completely manageable and accountable for the one sole merchant conducting business on it.
Online Pharmacy, an essential provision in today’s world for every citizen is yet to receive its customer boom for one simple reason, as a customer we think “How can I trust that the medicine provided will be original and genuine?”
What as a customer we don’t understand is that online pharmacies are almost 40% cheaper than our neighborhood chemist, as any working man who understands how humongous prescription pill medicine can be, will definitely see the appeal in online pharmacy.
So how can we avail this facility without getting duped? Its research but of course, conducting even a standard Google search on the online pharmacy website can tell you a lot about the website. There are also various third party companies which have taken up the job of certifying these sites for you.
Each of these certification agencies employ different standards to certify online pharmacy websites. Here are some of the certifications one must know and familiarize themselves with:
The National Association of Boards of Pharmacy (NABP), a national organization that represents all the states’ boards of pharmacy, initiated the Verified Internet Pharmacy Practice Sites (VIPPS) in 1999. The VIPPS program accredits US-based online pharmacies that comply with laws in both the state of their business operation and the states that they ship medications to. As of February 29, 2012, VIPPS has accredited 30 online pharmacies. Twelve of them are run by large Pharmacy Benefit Management (PBM) companies and are open to members only. The other open-to-all VIPPSaccredited pharmacies include national chain pharmacies (such as cvs and walgreens) and large online-only pharmacies (such as drugstore).
LegitScript, another certification agency only approves US-based websites. PharmacyChecker, a private company casts a wider net over US, Canada, UK, Israel, and other countries. Started in 2003, Pharmacy Checker verifies that any approved website has a valid pharmacy license from its local pharmacy board, requires a prescription for US purchase if the FDA requires prescription on the medication, protects consumer information, encrypts financial and personal information, and presents valid mailing address and phone number for contact information. As of March, 2012, PharmacyChecker has approved 73 foreign websites and 51 US websites.
Like NABP, PharmacyChecker requires websites to voluntarily apply and pay a certification fee. This would explain why the number of approved US websites is less in PharmacyChecker than in LegitScript. PharmacyChecker also charges fees for an approved website to be listed on PharmacyChecker beyond a short period of initial approval. Consequently, those listed on PharmacyChecker’s Pharmacy Ratings page is only a selected list of PharmacyChecker-approved websites.
PharmacyChecker is the only one that provides drug price comparison across online pharmacies.
Thus the NABP and LegitScript.com only approve US websites, CIPA only approves Canada-based websites, and PharmacyChecker covers websites operating in US, Canada and other countries.
By nature one must understand that extending credit entails some risk of loss.
There is a constant underlying feeling that the merchant may faulter, con or shut down for various reasons.
If and when this happens it is not the merchant that is held liable but the bank and the processor which will have to pay for the merchants fault in the event the merchant cannot refund the customer.
It is because of this that companies who provide Payment processing will never do so for free. Any company that is involved in the credit chain needs to be paid for not only its troubles, but for its risk of loss.
Payment processing companies, like other companies, must make a profit or go out of business. To achieve this goal and minimize their risk, they charge fees.
These fees can be cumbersome to understand. This can lead to some irritation. As in: What is all this stuff? Why are they cutting so much?
In the belief that knowledge is power, here is a quick breakdown of what all that stuff is.
Also called Merchant Setup fees it’s the amount charged one time at the beginning for the work done in setting up a credit card processing account.
Merchant Service Fee:
Also called Transaction Discounted Rate or TDR is the amount charged by the bank on every transaction to conduct the Payment Process on the gateway.
It’s the fee charged by the bank to authorize the payment process on the customer’s credit card. Authorization involves confirmation with the customer’s bank that the necessary funds are present and can be accessed.
In the credit world money is transferred virtually. The virtual transaction occurs in various steps before it’s deducted from the customers bank account and credited to the merchants account.
Refund fee therefore is the amount charged by the bank to refund the payment back to the customer.
It’s the amount charged on a monthly basis by the Payment Gateway provider to maintain, fix and support the gateway. It can be considered as the maintenance fee charged towards maintaining the working of the gateway.
In certain merchant business the risks of providing credit are much higher as chances of conducting fraudulent transactions is more; such businesses come under High Risk.
It is generally for these businesses that the bank keeps the rolling reserve, it is a standard percentage deducted from the transaction and kept with the bank for a certain initial period of 6 months as a Safe Guard incase the merchants business shuts down, then the bank will use the rolling reserve amount to clear the merchant debt (if any) with customers.
The rolling reserve amount is credited back to the merchant after the safe guard period of 6 months is over.
Chargebacks happen for many reasons, mostly because of customer dissatisfaction, fraud, payment transaction errors, authorization issues, and non-fulfillment of retrieval requests. Although chargebacks can never be completely avoided, however there are steps you can take to prevent chargebacks.
The more you know about payment processing procedures, it is less likely that you would do something which would result in a chargeback. Remember though, chargebacks are not always a result of a merchant error; sometimes the payment error can be made by the cardholder, issuing bank, or the acquiring bank. Here are some payment processing management steps that can be taken to prevent chargebacks:
- Keep the card in your hand during the payment transaction, this will allow you to examine the card and verify the expiration date as well.
- For card present transactions, get a magnetic stripe reading of the card or arrange for an imprint of the card, and ensure that the cardholder must sign the receipt.
- Do not process the payment transaction if the authorization request has already been declined.
- Do not make a mistake of repeating a declined authorization request.
- For card present transactions, make sure that the sales receipt is legit. You can ensure this by changing the paper in the printer as well as the printer ribbon.
- Each and every transaction should be submitted for settlement only once. Never enter a transaction multiple times.
- All refund and return policies of the technical support provider must be disclosed at the time of the transactions.
- Deposit all payment transactions in on time. This concept holds true for both debits and credits.
- Always respond to a retrieval request as quickly as possible.
- For card not present transactions, always use the fraud services offered by the card companies. This includes the Address Verification Service (AVS), Card Verification Value 2 (CVV2), Card Validation Code 2 (CVC2) and the Card Identification (CID).
- Never accept a payment on a card that is already expired. Make sure to check everything.
Although not every chargeback can be remedied, many can be resolved without the loss of the sale. This can be accomplished by providing additional information about the transaction or about actions you took regarding it. Each cycle in a chargeback has specific time frames during which action to fight the imposed chargeback can be taken. Therefore it is critical to respond promptly to all retrieval requests and requests for chargeback documentation.
So many books and articles have been written about how to provide great technical support to the customer, but we haven’t seen many written about how to get great customer support. Lance wrote a short guide called “The 8 Keys to Successful Tickets” in 2007, and so, here we thought we might take a shot at this topic again without stealing too many of his ideas. When you are working electronics, you’re most definitely going to interact with technical support representatives regularly simply because of the little frustrating issues that arise during their life. During these interactions, your experience will not be judged by your question or the issue you have. On the other hand, it will be defined by how you are presenting your issue.
It can be extremely frustrating when a server goes down or a script isn’t working the way it should. When something like this happens, the usual gut reaction is to get angry and throw away the keyboard. You will also notice that when you are angry, you will have a difficult time trying to explain your problem to technical support. And you are not alone in that regard, so we have tried to pinpoint the most important points to remember when contacting technical support. Some of the explanations below are more SoftLayer-specific, each of the tips below can be used in any situation where you think you need technical support.
- Remember there’s a human on the other end. It doesn’t really matter where the technical support executives are, they’re all humans, and their task is to help you. There is no empirical data, but it is natural to be nice to someone who is nice to you. Once you understand that there’s a person on the other end of the phone trying to do his/her job, it’s very easy to thank them in advance for all the technical help. It may sound insignificant, but if you thank the executive advance for my help, they subconsciously work harder in an effort to deserve that gratitude.
- Don’t assume your request will be ignored. It’s surprising the number of people who start or end their e-mail with, “No one will probably see this, but …” or “Not that anyone cares, but …” It’s advisable not to assume that you’ll be ignored. That assumption just creates overarching negative tone; it isn’t a “reverse psychology” play. The support process is mostly defined by the expectations you set for it, so get started on the right foot and expect that your questions will be answered and issues will be resolved.
- Don’t start your conversation with a threat. “If you don’t do this, I’m going to report this to my bank for a chargeback,” or “If you don’t respond within 25 seconds, you’ll be hearing from my lawyer.” It’s not uncommon to hear things like this in the first message. It’s much easier to help someone who seems easy to help. Invoking lawyers is not an easy way out to get any service.
- Provide descriptive and relevant information. This tip is tough because it’s hard to understand what information is considered “relevant,” but think about it before you send a support request. If you are having trouble logging in, then “I can’t log in. Any ideas?” is not quite as clear as “Whenever I try to log in, the login screen just reloads without an error message. I know my username and password are correct. Any ideas? Thanks.” Any extra information will help considerably and will reduce the number of back-and-forth e-mails between you and the technical support representative.
- More Tickets does not mean More Support. The flip-side of the above recommendation is that you should avoid creating create multiple support tickets for a single issue. While it might seem like you’re attracting more attention to the issue and creating a feeling of urgency, you’re actually really slowing down the support process.
- Escalate your tickets smartly. If you think your issue should be addressed differently or if you would like a supervisor to look into a specific issue, you should always feel free to request upgradation to a manager or a supervisor.
Prepare yourself to receive the best technical support and you’re much more likely to receive it.
Almost every other day it seems like there is some or the other bit of news relating to mobile commerce circulating to all corners of the world.
We’ve faced continuous and varied developments, including announcements about expansion, joint ventures and mobile commerce deployments over the last couple of weeks
While there may be varying commerce-related issues at different time, each geographic region grapples with each as they come along.
The conclusion is that the world of mobile commerce is getting smaller and even better connected than it ever was. After mentioning an issue relating to the state of mobile payments in the U.S., someone invariably mentions a mobile payment status in another country.
In Europe, for example, people from countries where English is not the main language could be challenged participating in mobile commerce in countries like the United Kingdom, where most commerce services are based on the English language.
Some other recent mobile commerce developments outside the U.S. include:
- MasterCard announced that they will deploy more than 500,000 NFC-enabled point-of-sale terminals throughout Japan over the next few years. The near-field communication terminals will accept MasterCard PayPass transactions, so consumers can make mobile payments from smart phones and tablets, both.
- UK retailer Argos saw sales via its mobile channel grow 117% in the first quarter, which stresses on the fact that there is growing confidence from consumers to shop on-the-go.
- Japanese mobile commerce and entertainment provider DeNA partnered with Chinese electronics retailer Suning to promote mobile games. Through its Chinese subsidiary, the company is releasing games from its social gaming platform.
- Mobile commerce was introduced to Dubai at the Cards and Payments Middle East Conference 2013 at the Dubai World Trade Centre to acquaint attendees with taking the mobile commerce industry in the region to the next level. Focus was on the challenges implementing mobile wallets.
- Indian train passengers can soon use their mobile phones to book tickets through a simple text-messaging-based facility or a menu-based dialing service, officials announced.
- Mobile commerce services provider Celltick partnered with KupiKupon, a provider of daily deals and a rival of Groupon Russia. Their partnership is to publish targeted mobile coupons to millions of consumers across Russia and Ukraine
- The world will soon witness how mobile commerce ultimately will touch every part of the world.